Cascade4 Support
Email us at contact@coldstartgames.net
We read every message and usually reply within a few days.
To help us sort it out quickly, tell us your device (for example Pixel 8 or Galaxy S24), what you were doing, and what happened.
Feedback and ideas
Tell us anything: a bug, a powerup that felt unfair, a level you got stuck on, or just what you think of it. Email contact@coldstartgames.net.
Three things make a report much easier to act on, and none of them is required:
- Your device and system version, for example Pixel 8 on Android 15.
- Where in the game it happened: the story level, Quick Play, an online match, the shop or the loadout.
- A screenshot or a short screen recording. One picture usually settles it.
We are a very small studio, so we cannot promise every idea gets built, but every message is read.
Online matches
My friend cannot join my room. A room code is four letters and only works while the host is waiting on the Play Online screen. Both phones need an internet connection and the same version of the game. If the code was typed right and it still does not connect, close the room and make a new one.
The match ended with “out of sync”. Both phones replay the same moves and check they agree after every turn. If they ever disagree the match stops rather than continuing with two different boards. Nothing is lost: start a rematch from the same room.
Purchases
I bought something and did not get it. Open Settings inside the game and tap Restore purchases. That asks Google Play or the App Store for everything you own and grants it again. Purchases are tied to the store account that paid for them, so sign in with that account first. If it still does not appear, email us with the receipt from the store.
I want a refund. The store handles refunds, so we cannot issue them ourselves. On Android use Google Play’s refund page. On iPhone and iPad use reportaproblem.apple.com.
Progress and new devices
Your progress, collection and settings are stored on the device only. They do not move to a new phone, and deleting the game deletes them. Purchases are safe either way, because they live with your store account and come back through Restore purchases.
Ads
An ad would not load. Ads come from an ad network and are not always available, especially offline or on a weak connection. Nothing is lost when this happens: the game gives you the reward or lets you continue without the ad.
I want to change my ad choices. In the European Economic Area and the United Kingdom, Settings has a Privacy choices row that reopens the consent form so you can change your answer at any time.
Erasing your data
Settings has a Reset all progress button that erases your save. It asks twice and cannot be undone. Uninstalling the game also removes everything it stored on your device.
Privacy
The game has no accounts, so we never see your name, email address or payment details. An online match sends your moves to your friend’s phone through a relay service and nothing is kept afterwards. The full details are in our privacy policy.
Get the game
Coming soon to Google Play.
Interested in the Google Play closed beta? Email us at contact@coldstartgames.net and we will send you the link.